Privacy Policy

ELSERVE (“us”, “we”, “our”) operates on the following website: www.elserve.co.uk

This privacy policy hereby informs you of our official policies concerning any use, collection, and/or disclosure of personal information received by users of this website.

ELSERVE will make use of your personal information to improve our service offering, website, or any other services offered by us.

By using our website, you hereby agree that we may collect and use any of the above-mentioned personal information, as laid out in this privacy policy.

How We Collect and Use Your Personal Information

ELSERVE collects personal information only for the purposes of providing you with high quality services and improving our operations.

Personal information includes your name, address, telephone numbers, email address, appliance details (including a description of the problem and our technicians’ findings).

In addition, we shall record any details pertinent to communication with us. This can be via post, telephone or electronic communications.

ELSERVE stores this information in order to comply with UK law and tax regulations, as well as to improve our service offering.

For instance, if we have repaired your dishwasher, we shall store the relevant details of the service offered by ELSERVE so that we can easily determine previous work carried out if you contact us in the future.

Additionally, we shall pass on the information collected to any authorised third party should they provide services or products to you on ELSERVE’s behalf.

Log Data

ELSERVE shall collect any data from your browser when you visit our website.

Our Log Data information could include the following: your IP (Internet Protocol) address, browser type and version, details of other websites visited from our website, the pages you clicked on, the date and time of your visit to our website, the amount of time spent on our website pages, how you navigated our website, and any other relevant statistics.

ELSERVE may also utilize third party services including Google Analytics. These services collect, analyse, and evaluate data themselves and we are not responsible or liable for these actions.

Communications

ELSERVE, or any appointed third party, may utilize your Personal Information to contact you in order to carry out your requested services. ELSERVE or our appointed third parties may also contact you by sending you newsletters, marketing materials or any other information.
You are free to opt out at any time.

Cookies

ELSERVE uses cookies (files containing small amounts of information)   in order to collect and store a wide range of data.

If you do not wish us to collect cookies, you can adjust your browser’s settings to refuse this action.

Should you not accept the collection of cookies, you may not be able to access some sections of our website.

Safety and Security

ELSERVE takes the safety and security of its website visitors very seriously.

As such, we do our best to protect and safeguard your personal information as much as possible. Any personal information that we store is done on our servers, which have permission based access.

Should we discover a security breach on any of your personal information, we shall notify you accordingly within 72 hours.

Amendments To This Privacy Policy

This Privacy Policy is effective as at 1 December 2021.

It remains in effect until we make any amendments in its provisions. Should changes occur, these will take immediate effect on our website.

ELSERVE reserves the exclusive right to change or update our privacy policy at any time, and without prior notice. We recommend checking our privacy policy on a regular basis to be aware of any effective amendments.

Your continued use of ELSERVE’s website after we publish any amendments to our privacy policy shall constitute your acknowledgment and acceptance of such changes. In doing so, you consent to abide by and be bound by our amended privacy policy.

Should ELSERVE decide to make any material changes to our privacy policy, you shall be notified accordingly.

ELSERVE may contact you regarding this using the personal information already provided, or we shall place a notice on our website.

Contacting Us

Should you have any questions, comments or queries regarding ELSERVE’s privacy policy, feel free to contact us at customersupport@elserve.co.uk